Verified service
Every rating is tied to a completed, paid booking.
How ratings work
Only guests who complete a marketplace booking can rate it, so every rating comes from a real service.
What is shown
Your first name and the initial of your last name, the date, and your text.
Checked before publishing
We review ratings for personal data and unlawful content before they appear.
The provider can reply
Their reply appears under your rating.
Anonymity
Only where you tell us there is a safety reason.
These rules apply to the Aroa service marketplace. The existing accommodation feedback flow is separate; marketplace orders and ratings are still being activated.
‹ How results are ranked